1. Introduction
Remote-Works ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
By using Remote-Works, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Create an account: Name, email address, password, profile information
- Complete your profile: Skills, experience, bio, location, contact details
- Use our services: Messages, reviews, service requests, applications
- Make payments: Billing information (processed securely by third-party payment processors)
- Contact support: Support tickets, feedback, inquiries
2.2 Automatically Collected Information
When you use the Platform, we automatically collect:
- Usage data: Pages viewed, features used, time spent on Platform
- Device information: IP address, browser type, operating system, device identifiers
- Location data: Approximate location based on IP address
- Cookies and similar technologies: See Section 6 for details
2.3 Information from Third Parties
We may receive information from payment processors, identity verification services, and other third-party services we use to operate the Platform.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Platform
- Process transactions and send related information
- Verify user identities and prevent fraud
- Facilitate communication between Candidates and Agents
- Send administrative information, updates, and security alerts
- Respond to support requests and provide customer service
- Improve and optimize the Platform through analytics
- Personalize your experience and recommend relevant services
- Enforce our Terms of Service and protect user safety
- Comply with legal obligations
- Send marketing communications (with your consent)
4. How We Share Your Information
4.1 With Other Users
Your profile information is visible to other users as necessary for the Platform to function. Candidates can see Agent profiles, and Agents can see Candidate profiles when there's a service relationship.
4.2 With Service Providers
We share information with third-party service providers who help us:
- Process payments (Stripe, PayPal)
- Send emails and notifications
- Provide customer support
- Analyze Platform usage
- Verify identities and prevent fraud
4.3 For Legal Reasons
We may disclose information if required to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service
- Protect the rights, property, or safety of Remote-Works, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
4.4 Business Transfers
If Remote-Works is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data in transit
- Encrypted databases for data at rest
- Regular security audits and penetration testing
- Secure authentication with password hashing
- Limited employee access to personal data
- Secure payment processing (we never store full credit card numbers)
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze Platform usage and performance
- Provide personalized experiences
- Serve relevant advertisements (with your consent)
You can control cookies through your browser settings. However, disabling cookies may limit Platform functionality.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request transfer of your data to another service
- Objection: Object to certain data processing activities
- Restrict: Request restriction of data processing
- Withdraw consent: Withdraw previously given consent at any time
To exercise these rights, contact us at privacy@remote-works.io. We will respond within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal, tax, or regulatory purposes.
9. Children's Privacy
The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Platform, you consent to such transfers.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, email privacy@remote-works.io.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the Platform. Your continued use after changes indicates acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@remote-works.io